Conditions of reimbursement

Refund Policy



Right of withdrawal and money back guarantee:

We offer a 30-day money back guarantee. This means you have 30 days from receipt of your order to request a refund or exchange, for any reason.



Refund Conditions:

- Products must be returned in their original condition: unworn, unwashed and in their original packaging.

- Return shipping costs will be the responsibility of the customer, except in case of defective product or error on our part.



Refund process:

1. contact our customer service via info@innisfi.store indicating your order number and the reason for your request.

2. Send the products to the following address:

Plazza.store

C/ Cuesta del Álamo 10, 29610 Ojén, Málaga, Spain.

3. Once the items have been received and inspected, we will make the refund using the same payment method you used for the purchase, within 7 to 10 working days.